PRIVACY POLICY

Effective Date: 4th July 2023
Last Updated: 29 September 2026

BlueLobster ("BlueLobster", "we", "us", or "our") respects your privacy and is committed to handling personal information responsibly.

This Privacy Policy explains how BlueLobster may collect, use, disclose, store and protect personal information when you visit https://bluelobster.io/, submit information through our website, communicate with us, use our services, or use a BlueLobster mobile application.

1. Information We Collect

The information we collect depends on how you interact with us.

1.1 Website Enquiry Information

When you submit an enquiry through our website, we may collect:

  • Full name
  • Work email address
  • Mobile number
  • Company name
  • Service enquiry
  • Additional information provided by you

These fields are currently used by BlueLobster's website enquiry process.

1.2 Talent and Recruitment Information

If you submit a talent or career profile, we may collect:

  • Full name
  • Email address
  • Primary discipline
  • Years of experience
  • Current location
  • LinkedIn profile URL
  • CV/resume or other information you voluntarily provide

The website currently includes a talent profile form requesting several of these details.

1.3 Information You Provide During Services

Depending on the service you request, you may provide:

  • Business information
  • Project requirements
  • Documents
  • Files
  • Technical information
  • Content or data required to deliver the requested service
  • Communications and correspondence

We process such information only as reasonably necessary for the relevant service, subject to applicable agreements and law.

2. Information Collected Automatically

When you visit our website or use our applications, certain technical information may be collected automatically, depending on the technologies deployed. This may include:

  • IP address
  • Browser type
  • Device type
  • Operating system
  • Application version
  • Date and time of access
  • Pages or features accessed
  • Diagnostic information
  • Security and log information
  • Approximate location derived from technical information

The exact information collected may vary depending on the website, application, device and technologies being used.

3. Mobile Application Information

BlueLobster develops mobile applications for iOS, Android and cross-platform environments. A particular BlueLobster application may collect information necessary to provide its features. Depending on the specific application, this may include:

  • Account information
  • Profile information
  • Device information
  • Application usage information
  • Crash and diagnostic information
  • Information that you submit through the application
  • Information required for specific application features

The actual information collected by each application will depend on its functionality and permissions. We will not claim that an application collects a category of personal information unless that category is actually collected by the relevant application.

4. Device Permissions

Depending on the functionality of a particular application, the application may request access to device features such as:

  • Camera
  • Photos or files
  • Microphone
  • Location
  • Notifications
  • Contacts

Permissions will only be requested where required for the relevant functionality. You can manage application permissions through your device settings. Disabling a permission may prevent the related feature from functioning.

5. How We Use Information

We may use personal information to:

  • Respond to enquiries.
  • Provide requested services.
  • Understand project requirements.
  • Communicate with customers and potential customers.
  • Provide technical support.
  • Process talent and recruitment enquiries.
  • Evaluate candidate profiles.
  • Manage business relationships.
  • Maintain and improve our website and applications.
  • Diagnose technical issues.
  • Monitor service performance.
  • Maintain security.
  • Detect and prevent fraud, misuse or unauthorised activity.
  • Comply with applicable legal obligations.
  • Protect our rights, users, systems and services.
  • Send service-related communications.
  • Send promotional communications where legally permitted and, where required, with appropriate consent.

6. AI and Automated Processing

BlueLobster provides Generative AI, AI & Automation, AI agents, LLM integration, AI-powered applications and related technology services. Where an AI-enabled BlueLobster service processes information you provide, that information may be processed to deliver the requested functionality. AI-generated outputs may be generated using automated systems and may not always be accurate or complete. You should not submit unnecessary sensitive personal information to an AI feature. Where third-party AI providers are used for a particular service, information may be processed by those providers as necessary to deliver the service and subject to applicable agreements and privacy requirements.

7. Cookies and Similar Technologies

Our website may use cookies and similar technologies for purposes such as:

  • Essential website functionality
  • Security
  • Performance
  • Analytics
  • Understanding website usage
  • Improving user experience

Where required by applicable law, we will obtain consent before using non-essential cookies or similar technologies. You may manage cookies through your browser settings.

8. Analytics and Technology Providers

BlueLobster's website identifies technologies and platforms including Google Analytics and other software, marketing and technology tools among its technology ecosystem. Where analytics or other third-party technologies are actually deployed on the website or application, they may process technical or usage information according to their applicable terms and privacy policies.

9. How We Share Information

We may share information where reasonably necessary with:

  • Cloud and hosting providers.
  • Software and technology providers.
  • Analytics and monitoring providers.
  • Communication and email service providers.
  • AI and API providers.
  • Security providers.
  • Payment providers where applicable.
  • Professional advisers.
  • Government authorities or regulators where legally required.
  • Service providers supporting delivery of requested services.

We do not sell personal information. Third-party service providers may process information only for purposes related to the services they provide to us or as otherwise permitted by applicable law.

10. International Processing

BlueLobster lists locations in India, UAE and Singapore and may work with businesses and technology providers across different jurisdictions. Depending on the service and infrastructure used, personal information may therefore be processed or stored in a country different from the country in which you are located. Where required by applicable law, appropriate safeguards will be applied to international transfers.

11. Data Security

We use reasonable technical and organisational measures designed to protect personal information against:

  • Unauthorised access
  • Unauthorised disclosure
  • Loss
  • Misuse
  • Alteration
  • Destruction

Security measures may include access controls, authentication, monitoring, logging, secure infrastructure and encryption where appropriate. However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

12. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

  • Providing requested services.
  • Maintaining business records.
  • Processing enquiries.
  • Recruitment and talent-related purposes.
  • Meeting legal and regulatory requirements.
  • Resolving disputes.
  • Enforcing agreements.
  • Protecting our legitimate interests.

When information is no longer required, it may be deleted, anonymised or securely disposed of in accordance with applicable law.

13. Account and Data Deletion

Where a BlueLobster mobile application allows users to create an account, the application will provide an appropriate method for requesting account deletion where required by applicable law and Google Play requirements. Users may also contact us regarding deletion of personal information at:

sales@bluelobster.io

Certain information may need to be retained where required or permitted by law, including information necessary for legal compliance, security, fraud prevention, accounting, tax or dispute resolution.

14. Your Privacy Rights

Depending on applicable law, you may have rights relating to your personal information, including:

  • Requesting access to personal information.
  • Requesting correction of inaccurate information.
  • Requesting deletion where legally applicable.
  • Withdrawing consent where processing is based on consent.
  • Requesting information regarding processing.
  • Raising a privacy complaint.
  • Exercising other rights available under applicable law.

To make a privacy request, contact sales@bluelobster.io. We may need to verify your identity before processing certain requests.

15. Marketing Communications

Where permitted by law, BlueLobster may communicate with you regarding services, events, updates or other business information. Where consent is legally required, appropriate consent will be obtained. You may opt out of promotional communications using the unsubscribe option provided in the communication or by contacting us. Service-related communications may continue where necessary.

16. Children's Privacy

Our services are not knowingly directed at children where such collection or use is prohibited by applicable law. If you believe that a child has provided personal information to us without appropriate authorisation, please contact sales@bluelobster.io. We will review the request and take appropriate action as required by applicable law.

17. Third-Party Links

Our website or applications may contain links to third-party websites or services. BlueLobster does not control the privacy practices of third-party websites. We recommend reviewing the applicable privacy policy of any third-party service before providing personal information.

18. Third-Party SDKs and Services

BlueLobster applications may use third-party SDKs, APIs and services for functions such as:

  • Authentication
  • Analytics
  • Crash reporting
  • Notifications
  • Cloud infrastructure
  • AI functionality
  • Payments
  • Security
  • Application performance

The specific SDKs used may vary between applications. Third-party technologies that process personal information must be used consistently with applicable law and the requirements applicable to the relevant application.

19. Payments

Where a BlueLobster service or application supports payments, payment information may be processed through authorised payment providers. Where payment providers process payment-card information directly, BlueLobster may not receive or store the complete payment-card details. Payment processing may also be governed by the payment provider's own privacy policy and terms.

20. Security and Fraud Prevention

We may process technical, device and account information to:

  • Detect suspicious activity.
  • Prevent fraud.
  • Protect our systems.
  • Investigate security incidents.
  • Enforce our Terms & Conditions.
  • Protect users and our business.

Information may be disclosed to law-enforcement authorities or regulators where required by applicable law or valid legal process.

21. Changes to This Privacy Policy

We may update this Privacy Policy when our services, applications, technologies, business practices or legal requirements change. The updated version will be published on this page with a revised "Last Updated" date. Where required by applicable law, we may provide additional notice or obtain consent for material changes.

22. Contact Us

For privacy questions, requests, complaints or data-deletion requests, contact:

BlueLobster
Email: sales@bluelobster.io
Website: https://bluelobster.io/

Locations: India | UAE | Singapore

23. Applicable Law

This Privacy Policy is intended to operate in accordance with applicable privacy and data-protection laws relevant to the services and users concerned. Where a specific service agreement contains additional privacy or data-processing terms, those terms may apply to the relevant service.